Refund policy

Refund and Return Policy

The DOJO Store

Made-to-Order Merchandise

Most products sold by The DOJO Store are manufactured on demand through our fulfillment partner, Printful.

Because merchandise is produced specifically after an order is placed, we generally do not accept returns or exchanges for:

  • Ordering the wrong size or color

  • Changing your mind

  • Personal preference or buyer's remorse

Please review product descriptions, available colors, and size charts carefully before placing your order.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us so we can investigate and provide an appropriate resolution.

To help process your request, please provide:

  • Your order number

  • A description of the issue

  • Clear photographs showing the problem

Please report any issue as soon as possible, preferably within 30 days of delivery, so we can submit an eligible claim to Printful.

Confirmed problems may qualify for a replacement or refund. Your applicable legal rights are not limited by this reporting request.

Lost or Missing Orders

If your order has not arrived, contact us with your order number and tracking information, if available.

Please notify us promptly, preferably within 30 days after the estimated delivery date, so we can investigate the shipment and submit a claim where appropriate.

We will provide refunds or other remedies required by applicable law.

Order Cancellations

Orders may enter production shortly after purchase.

If you need to cancel or modify an order, contact us immediately. We will attempt to accommodate your request before production begins.

Once fulfillment has started, discretionary cancellation or modification may no longer be possible.

This does not affect legally required cancellation or refund rights, including rights relating to shipping delays.

Returning Merchandise

Please do not mail products to Printful or The DOJO Store without contacting us first.

For eligible product-quality issues, a physical return is generally unnecessary.

If a return is required, we will provide instructions.

Refund Processing

Approved refunds will normally be issued to the original payment method.

Processing times may vary depending on your payment provider. Refunds required by law will be processed within the applicable legal timeframe.

Consumer Rights

Nothing in this policy limits or excludes rights or remedies guaranteed by applicable consumer-protection laws.

Contact Us

The DOJO Store
Email: store.thedojo@gmail.com
Website: https://thedojo.store

Please include your order number when contacting us.